If an employee is having trouble with their two-factor authentication (2FA), an admin in the company account can reset it for them. Please note that partners cannot reset 2FA for an employee, it must be an administrator listed directly in the company account.
- In the navigation bar, go to People.
Locate the relevant employee in the table, click the drop-down arrow, and select Reset 2FA.
- Review the message and click Reset 2FA
The next time the employee signs in, they will be prompted to set up 2FA again
Security note: If you receive an email or text message request to reset an employee's 2FA, please verify the identity of the sender first to make sure it's a legitimate request. The best way to do this is to talk to the employee directly to make sure they are the one who sent it.