FAQ: Missed processing deadline or unavailable pay date

Devon Lohrasbe
Devon Lohrasbe
  • Updated

If you've missed your payroll processing deadline and your payroll is late, or your desired pay date is unavailable, you have two options:

  1. change your pay date to accommodate your processing timeline
  2. run payroll with direct deposit off and pay your employees while we take care of the taxes (If you remit on accelerated threshold 2, this option will not be available)
  3. run a manual payroll

Changing your pay date will mean that your employees are not paid on their typical schedule, but Wagepoint will take care of money movement as usual. Conversely, running a manual payroll will maintain your pay date, but you'll need to take care of money movement outside of Wagepoint

The table below summarizes the pros and cons of each option. 

  Option 1: 
Change pay date
Option 2: Pay employees manually Option 3: 
Run manual payroll
Employee deposits Wagepoint, via direct deposit Manual, via cheque or e-transfer Manual, via cheque or e-transfer
Impact on pay date Delay pay date Maintain pay date or soonest available Maintain pay date
Impact on reports None. None. None.
Impact on remittances (CRA taxes, employer taxes, and Workers' Compensation) None. None. You must remit the relevant taxes yourself, outside of Wagepoint. However, you can still utilize Reports to collect the needed information.

Once you have selected the best method for you, follow the appropriate instructions below.

  • Option 1: Change pay date

    1. Begin the Run payroll workflow as usual.

    2. Under Pay date, select a new pay date. The system may automatically recommend the next available pay date based on your processing timeline.

    Click on ​

    3. Ensure the checkboxes next to Direct deposit and Remit taxes are checked if you would like to use these features.

    4. Click Continue and proceed through the Run payroll workflow as usual.

  • Option 2: Run with direct deposit off

    In this option, you run payroll with direct deposits off, so you will have to pay your employees manually, but Wagepoint will still collect and withdraw your payroll taxes.

    1. Begin the Run payroll workflow as usual.

    2. Under Pay date, select a new pay date. The system may automatically recommend the next available pay date based on your processing timeline.

    Select Remit Workers’ Compensation (Turned off May. 25, 2026)

    3. Make sure Remit taxes is checked and proceed with the payroll as normal.

  • Option 3: Run a manual payroll

    This options involves turning off direct deposit and remittances, so Wagepoint will not complete any money movement on your behalf. Instead, you must pay your employees manually via cheque or e-transfer and remit any employer taxes yourself.

    Note: Wagepoint cannot issue cheques or transfers on your behalf.

    Part one: Turn off direct deposit and remittances

    1. In the navigation bar, go to Settings.

    2. Under Payroll settings, select General settings.

    3. Uncheck the boxes next to Remit Workers' Compensation, Remit source deductions, and Pay by direct deposit. An effective date will appear next to each setting.

    Note: You can also turn off direct deposit within the payroll workflow.

    Select Remit EHT


    4. (If applicable) If you have remittances for ON EHT set up, you will also need to turn this setting off. Navigate to Settings > Employer taxes, and select the Ontario tab. Click Edit, then uncheck the box next to Remit EHT. An effective date will appear. Click Save.

    Click on Direct deposit…



     

    Part two: Run a manual payroll

    1. Begin the Run payroll workflow as usual.

    2. On Step 1, select your Pay date and ensure that the boxes next to Direct deposit and Remit taxes are turned off. You may need to uncheck the boxes before you can select the desired pay date.

    Screenshot 2024-08-12 at 10.51.14 AM.png

    3. Complete the Run payroll workflow.

    Reminder: You must pay your employees via cheque or e-transfer, and submit your remittances yourself outside of Wagepoint. You can use the Payroll taxes report and Workers' Compensation report to find the relevant reporting details.

    You may also wish to turn these settings back on after your manual payroll has been processed.

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