We’re committed to making payroll easy, accurate, and stress-free, so you can focus on what matters most.
There are several ways you can access support:
- Explore our Knowledge base, especially our guides (like this Wagepoint 2.0 for Beginners guide!)
- Take a free course in the Wagepoint Academy
- Chat with Digit in-app (not available for Employee portal accounts). Digit can also help you submit a support ticket to a human agent.
- Send us an email at support@wagepoint.com
- Call us at 1-877-757-2272 and we can help you submit a support ticket
Access Wagepoint Support via in-app Chat
Tips for using Wagepoint chat support
- Be specific! Rather than "ROEs," try "How do I create an ROE?"
- Use a computer to access chat. Avoid opening multiple instances of the Wagepoint app or refreshing your browser with the chat open.
- If you're a Wagepoint partner, open the chat window after you navigating into your client's account.
1. Log into your Wagepoint account. In the top navigation bar, click the question mark icon to open the Help Centre.
2. In the Help centre, click Got product questions?
3. A chat window will open where you can ask Digit, our AI chatbot, your support questions. If Digit is unable to address your issue, you can also ask Digit to help you submit a ticket to a human agent.
. 
4. When you've finished speaking to Digit, click the X in the chat window to close the chat.
FAQs: Chat with Wagepoint Support
- We recommend submitting an email ticket through a chat with Digit or simply contacting support@wagepoint.com, as this is the quickest way to access our support team.