FAQs: Account owner

Why is the Account owner in the People list? Why am I, as the account owner, in the People list?

The People list is not a list of everyone included in payroll. Instead, it is a list of all accounts associated with your company. As the Account owner, you are required to have a Wagepoint account. This is why you appear in the People list. Please do not try to remove yourself from the People list, as this could impact your account access. You do not need to worry about paying for the Account owner unless you are actually running payroll for them. You will only be charged for an individual in your People list if they are included in a payroll during the relevant billing period.

As the Account owner, will I be charged because I am on the People list?

No. Your monthly subscription invoice will only charge for individuals who are included in payroll during that billing period. This means that if you do not run a payroll that includes the Account owner, you will not be charged for that individual. You will only be charged for an individual in your People list if they are included in a payroll during the relevant billing period.

 

How do I remove myself, as the account owner, from payroll?

The People list is not a list of everyone included in payroll. Instead, it is a list of all accounts associated with your company. As the Account owner, you are required to have a Wagepoint account. This is why you appear in the People list. Please do not try to remove yourself from the People list, as this could impact your account access. You do not need to worry about paying for the Account owner unless you are actually running payroll for them. You will only be charged for an individual in your People list if they are included in a payroll during the relevant billing period.

How do I separate the account owner from the employee profile so they have different email addresses?

Before getting started, decide on the two email addresses you'll use going forward:

• Account owner email — the email that will be used only for the owner login (e.g. [e-mail])
• Employee email — the email that will be used only for the employee profile (e.g. [e-mail])

You must be able to sign in as the current account owner to complete these steps.

Step 1: Create a new payroll admin

You'll start by creating a new user who will become the account owner going forward.

1. Sign in as the current account owner.
2. Go to Account Settings > User Accounts and create a new user with the role Payroll admin.
3. Use the account owner email you want going forward (e.g. [e-mail]).
4. Complete the invitation or activation so this new user can sign in.

Step 2: Transfer ownership and downgrade the old owner

While still signed in as the original account owner, transfer ownership to the new admin you just created.

1. Go to Account Settings > User Accounts.
2. Transfer ownership to the payroll admin you created in Step 1 (e.g. [e-mail]).
3. Assign your own user (the old owner) to a non-owner role, such as Payroll admin.

Step 3: Update the old owner's email to the employee email

Now you'll update the email on the old owner account so it belongs to the employee identity.

1. Sign out of the current session.
2. Sign back in using the original shared credentials (e.g. [e-mail]).
3. Open your profile or user settings and change the email address to the employee email (e.g. [e-mail]).

Step 4: Disable the duplicate admin

Finally, sign in as the new account owner and clean up the extra admin user.

1. Sign out, then sign in with the new account owner email (e.g. [e-mail]).
2. Go to Account Settings > User Accounts and open the Administrators tab.
3. Find the user whose email was updated to the employee address in Step 3.
4. Disable that user so only the active employee account remains.

Once complete, the account owner login and employee profile each have their own unique email address.