We’re excited to let you know that your upgrade to Wagepoint 2.0 is coming.
You’ll soon have access to a fully elevated payroll experience with enhanced functionality, more user control and a streamlined payroll process.
It’s going to be the bee’s knees. 🐝🦵
To ensure that all customers receive upgrade support, we are opening the doors to 2.0 slowly and thoughtfully. We’ve carefully chosen your eligibility timeline based on the features you use now, so you’ll be able to upgrade when those features become available in 2.0, too.
3 Things you can do better in Wagepoint 2.0
3 New things you can now do in Wagepoint 2.0
Want to learn more? Join us for a live demo on August 22nd! Register here.
Why upgrade to a whole new Wagepoint?
Building a new product when Wagepoint 1.0 has 25,000 loyal customers and a nearly world-class customer satisfaction score (an average Net Promoter Score of 60) is a little scary. But we’ve embraced it with a fiery belief that we can build it even better.
Here’s why:
- Easier workflows. From running payroll to running reports, we've streamlined everything to bring you a faster, smoother experience.
- All the modern, new features you've been asking for. A payroll schedule. Employee self-onboarding. Effective dating. We've introduced just the right new features to make payroll even better.
- The same friendly support. While our product is changing, our care for our customers is staying put. We'll continue to treat you like a friend, not a number, always.
How does pricing work?
Great question! We have two plans: Solo and Unlimited. When you upgrade, we’ll automatically place you in a plan based on your number of pay groups. You can change your plan at any time. Check out our subscription and pricing guide here.
Other pricing questions
- The pricing model for 2.0 is based on a monthly subscription. This means that you’ll be charged only once a month according to your subscription plan. This is different from 1.0, where you’ve been charged every time you run a payroll.
We've tried our best to create an equitable pricing model without sacrificing on a superior product experience with Wagepoint 2.0. In fact, many of our existing customers will see considerable savings, especially when they factor in the unlimited off-cycle payrolls. We see this change to a subscription fee model as a necessary step to increase predictability and transparency around payroll costs for both of us. - Nope! Our new pricing model includes processing fees in your monthly subscription.
- There is no fee for the upgrade itself. However, part of the upgrade includes moving to a new monthly subscription plan.
- When you upgrade, you'll be automatically put into the Solo plan if you have one pay group and the Unlimited plan if you have more than one pay group. You can always change your plan.
Where can I learn more?
Taking a course through the Wagepoint Academy is a great way to see the new product in action and learn how to use it. We’ve also enhanced our Knowledge Base (where you're reading this!) to include many helpful resources and guides.
You'll find release updates here. Click “follow” to receive updates when these articles are updated!
And if you've still got questions? You can connect with our friendly Canadian payroll specialists by sending an email to support@wagepoint.com. Another option is phone support at 1-877-757-2272, but we recommend emailing in your question for a quicker response.
FAQs: Upgrade to Wagepoint 2.0
- Still the world’s friendliest payroll provider, but with a new look and enhanced features. Wagepoint 2.0 will elevate your payroll experience through streamlined processes, enhanced functionality and more user control. You’ll have access to the core 1.0 features you already know and love, like: direct deposit, tax remittances, year-end reporting, ROEs and employee self-onboarding. Plus, new upgrades like a payroll schedule, more administrator roles, effective dating and employee self-onboarding. You can find a comparison of 1.0 and 2.0 here!
- Yes, you can find a comprehensive tour of Wagepoint 2.0 in the Wagepoint Academy! Sign up for How to use Wagepoint 2.0 for small businesses, one of our free courses that will walk you through the application in as much depth as you'd like.
- Once you've upgraded, you'll need to re-invite your employees and contractors to access their 2.0 employee portals. Don’t worry! Re-inviting is easy and can be done in bulk in just a few clicks. This guide to the Employee portal for employees and contractors can be shared with your team members and they will will retain access to their 1.0 portals as well.
- If you choose not to upgrade to Wagepoint 2.0, you can continue running payroll in your current account. Please note that at some point in the future, Wagepoint 1.0 will no longer be supported. You will be notified at that time.
- Yes, if you want to continue using Wagepoint. Current customers will be upgraded to the new platform in batches beginning in Q2 2024. Of course, we’ll offer a reasonable window of time for you to complete your upgrade, so that you can do it at a time that best works for your business.
- While we understand the appeal of a fresh start, we do not recommend creating a 2.0 account from scratch. In 2.0, you’ll actually have more tools to keep your account squeaky clean! For example, you’ll be able to disable unused pay groups and codes from view.
- To ensure that all customers receive upgrade support, we are opening the doors to 2.0 slowly and thoughtfully. We’ve carefully chosen your eligibility timeline based on the features you use now, so you’ll be able to upgrade when those features become available in 2.0, too.