Guide: Employee portal and My Wagepoint app for employees and contractors

In this guide for employees and contractors, you'll find answers to common questions and step-by-step guidance.

We'll cover common tasks, like:

• how to view and print your pay stubs
• how to access your year-end forms
• how to troubleshoot log in issues
• how to fill in and submit Timesheets
• how to use the My Wagepoint mobile app

You can access your employee portal by logging in at payroll.wagepoint.com.
You will only be able to log in after your employer has sent you an invitation.

Employee portal tour

•  
  1. Click the link in your invitation email to create your account. If you have not received an invitation, contact your employer.
  2. Go to payroll.wagepoint.com
  3. Enter your Email address, then click Next.
  4. Enter your Password, then click Log in.

What can I do in my employee portal?

View and print paystubs

Log into your employee portal to view and print your paystubs. You'll have a record of all your paystubs in one place.

•  
  1. Log into your Wagepoint Employee portal.
  2. In the navigation bar, select Reports.
  3. In the Paystubs table, locate the relevant paystub and click View.
  4. Click Print to PDF. This will generate a PDF of your paystub that you can print out.
• Your pay stub will be available in your employee portal on the pay date.

Complete self-onboarding

As part of your onboarding, your employer may request that you enter some details about your Personal information, Banking information, or Tax information into your Employee dashboard. This is what we call self-onboarding.

You can only complete self-onboarding if your employee has sent you an invitation to your employee portal. This email invitation will include a link to set up your username and password.

• 1. Navigate to payroll.wagepoint.com and log into your Wagepoint account. If you have not received an invitation to set up your Wagepoint account, reach out to your employer and ask them to re-send the invitation.

  2. After logging into your account for the first time, you will see an Overview of your portal dashboard. This dashboard will remain incomplete until you've entered your self-onboarding details.

  

  3. The Self-onboarding checklist is set up by your employer. In this example, Cookie has been asked to complete Profile, Banking, and Federal and provincial TD1 forms. You might see all or any combination of these tasks. For demonstration purposes, we will cover all three here.

  

  4. When you're ready to begin self-onboarding, click Profile in your onboarding checklist.

  

  5. On the profile page, fill out any missing Personal information, then click Save. The following fields are available for you to edit:

  • First, middle, last, and preferred name
  • Phone number
  • Date of birth
  • Social Insurance Number
  • Home address
  • Emergency contact information

  Note that your SIN number is needed to run payroll and your home address is needed for pay stubs and year-end forms.

  

  6. In the navigation bar, click Overview to return to your dashboard overview.

  

  7. Click Banking to begin the next self-onboarding task.

  

  8. On the Banking tab, enter the details for your Bank name, Institution number, Branch/transit number, and/or Account number. Then, click Save.

  If relevant, you can add an additional bank by clicking Add another bank. You can add up to four bank accounts. To ensure you receive your entire net pay, your lowest priority account must be set to receive 100% of the remaining funds. See this article for more information about multiple bank accounts and priority deposit.

  

  9. Click Overview to return to your dashboard.

  

  10. Click on Federal and provincial TD1 forms in your onboarding checklist.

  

  11. On the Tax setup tab, click Set up federal taxes.

  

  12. Use the drop-down menu to select your Federal TD1 claim code, upload your completed and signed Federal TD1 form, then click Save.

  

  13. Next, click Set up provincial taxes.

  

  14. Select your Provincial TD1 claim code from the drop-down menu, upload a completed and signed Provincial TD1 form, then click Save.

  

  15. The onboarding tasks are now complete.

  

Access year-end forms (T4s / T4As) 
 

If your employer has electronically submitted T4s/T4As in Wagepoint, they will appear in your employee dashboard when ready. You will only be able to access your forms electronically if you have received an invitation to your employee portal. Please reach out to your employer for further guidance.

• 1. Go to payroll.wagepoint.com

  2. Enter your Email address, then click Next.

  3. Enter your Password, then click Log in.

  4. In the navigation menu, select Reports.

  5. Under Reports, select Tax form.

  • If your tax forms are not yet ready, you will see a message letting you know. Return to this page at a later date.

  6. If your tax forms are ready, your forms will be available for review under Tax forms.

  

  7. Click Download to download a copy of each form.

View and edit employee details
 

If you've been invited to an employee portal, you can view certain details regarding your personal information, banking information, tax information, and job information. It is up to your employer whether or not these are available for you to edit. If you need to make changes and do not have edit permissions, please reach out to your employer directly.

•  
  1. Log into your Wagepoint Employee portal.
  2. In the navigation menu, select Personal.
  3. Click Profile to view your personal details.
  4. Click Edit to make changes.
  5. Make the required changes, then click Save.

 

Change login credentials and preferences

You can modify some user settings in your employee portal, including login details, two-factor authentication, and notification settings.

• 1. Once logged in, click on the drop-down arrow next to your name.

  2. Under User settings, select the relevant settings page: My profile, Notifications, or Password & security.

• Once you have logged into your employee portal and created a password, the only way to change your email is from within your employee account.Your employer can only make changes to your email if you have not yet logged into your employee portal and created a password.

  Change email in employee portal

  1. Log into your Wagepoint employee portal. 

  2. Click on the drop-down arrow next to your name and select Password & security.

  3. Under Primary email, click Update.

  

  4. Enter your password and click Continue.

  

  4. Under New email, type your new email. Type the email again under Re-enter a new email and click Next.

  

  5. Under Code, enter the code you've received in your email inbox, then click Verify.

  

  6. Confirm that your primary email has updated, then click Save 
  If you are logged out, simply log in again using your updated email address.

• 1. On the login page, enter your email, then click Next.

  2. Click the Forgot Password link.

  3. Enter in the email address associated with your account and click Reset Password.

  4. Follow the instructions in your email to reset your password.

 

Log hours using Timesheets

Tracking your time has never been easier. With Timesheets, you can enter your hours directly in Wagepoint, all in one place. Once your time is approved, it flows straight into payroll — no spreadsheets, no duplicate work.

• 1. Log into your Wagepoint Employee portal at payroll.wagepoint.com
  
  2. In the navigation bar, click Hours.
  
  3. Use the left and right arrows of the date selector to navigate to the period you want to view.
  
  4. Under Hours, enter your hours worked for each date as needed. Hours can be entered in multiple formats (4.5, 4h 30m, 4:30) but will display as 4h 30m.
  
  You can also click Duplicate last week to have the period populated with last week's hours.
  
  5. Once you have entered all your hours, click Submit for approval to send your hours to your employer. This can be done daily; you do not need to enter the entire week's worth of hours in one session.
  
  6. Once submitted, your hours will display in the Reports section with one of several shift statuses: 
  - Pending: added: Your hours have just been added and have not been actioned on by your employer. 
  - Approved: Your employer has approved your hours. 
  - Pending: edited: Your edited submission has not been approved yet by your employer.

• 1. Log into your Wagepoint Employee portal at payroll.wagepoint.com.
  2. In the navigation bar, click Hours.
  3. Go to the Reports tab.
  4. Under Action, click the 3 dots in the action and select Edit shift. 
  
  5. Adjust the Hours in the window and leave a note (optional), then click Submit for approval. 

  If the hours were previously approved, the status will be updated to Pending: edited.

• If your submitted hours are Pending, you can remove your request. 

  If the hours have already been approved by your employer, they cannot be removed from your timesheet. You will need to reach out to your employer to request that they be removed from the payroll. 

  Once your employer has processed payroll, hours cannot be edited. 

  1. Log into your Wagepoint Employee portal at payroll.wagepoint.com.
  2. In the navigation bar, click Hours.
  3. Go to the Reports tab.
  4. Under Action, click the 3 dots in the action and select Remove request. 
  

 

Access My Wagepoint mobile app

My Wagepoint, our new employee mobile app, gives you secure access to paystubs, personal details, and time entry — all from your phone.

• You can now access your Employee portal on mobile devices through the My Wagepoint mobile app.

  1. Download and launch the My Wagepoint mobile app. 

  • Android: https://play.google.com/store/apps/details?id=com.wagepoint.wagepointmobile&hl=en_CA
  • IOS: https://apps.apple.com/ca/app/my-wagepoint/id6753784842

  2. Launch the My Wagepoint mobile app and tap Get Started. 

  3. Enter your email address and tap Next.

  4. Enter your password and tap Log in. You will also be prompted to enter your 2FA code.

Navigate the My Wagepoint mobile app

• Once signed in, you will be brought to the home screen. Here you will see any current shift information if Timesheets is enabled, your latest paystubs and your basic information.
  In the navigation bar, you can navigate to Pay records to search for past pay stubs and Timesheets to enter your hours.

  

• In the navigation bar, tap Pay records.
  Tap a pay period to view full details. 
  Tap Filter dates to view a different range.
  Use the left and right arrows by the month to change which month you are viewing, and then tap your start date and end date and then Apply to view your selected range. 

  

• In the navigation bar, tap Timesheets. You will be brought to the Add hours page.
  To add hours, use the left and right arrows next to the date to change it as needed. The default date will always be the current date.
  Select or key in the Hours in the Hours field and click Submit Hours.

  

  
  Below the Hours section will be the Shift Reports, where you can view the status of your submitted time. You can tap the 3 dots on a shift to view/edit or cancel the Hours.

  

• Tap your profile image, usually located at the top right of the app.
  Here you can change your email address, set a new password or update your 2FA.
  If you have access to more than one company, you can also switch the company you are viewing by tapping on the company name.

  

 

Troubleshooting: Access the employee portal

• Log into your Wagepoint Employee portal at payroll.wagepoint.com.
• First, ensure that you are logging in to the correct url (payroll.wagepoint.com). Check that you are using the email and password that you've signed up with. If you are using a mobile phone or tablet, try using a computer instead. Clear your cache and cookies. If you still have problems, contact your employer or payroll administrator to check that your email address was entered correctly and that you were in fact invited to the employee portal. If there are still issues, please ask your employer to reach out to Wagepoint support directly.
  If you are locked out of your account, please reset your password first before reaching out for further assistance if needed.
• This happens most often because the link has expired. Try deleting the old emails, clear browser cookies & cache, and use the password reset link.
• Ask your employer to re-send your invitation. For security reasons, you will need to contact your employer. If they require assistance with any user-related issues, please have them reach out directly to Wagepoint support and we will be happy to help.
• This happens most often because an employee is viewing on a mobile phone or tablet. We are working on optimizing the website for mobile viewing, however, at this time it is not consistent. If you still encounter issues, try accessing your account on a computer.
• For security reasons, we are unable to unlock employee and contractor accounts. Please reach out to an administrator on your company account for assistance. If needed, they can reach out to us directly for support.

 

FAQs: Employee information

• A TD1 (Personal Tax Credits Return) is crucial for both employers and employees in Canada as it determines how much tax should be deducted from an employee’s income. Employers are legally required to collect and use this form to determine payroll deductions and remain compliant with the CRA.
• If you're unsure what to list as your TD1 claim code, please contact the CRA. This resource may be a good starting point.