Why does 2FA matter?
2FA is like adding a double lock to your data's front door, requiring an extra login credential to gain access. It significantly reduces the risk of unauthorized access, ensuring that only you have the key to your payroll information.
In December 2023, we rolled out mandatory two-factor authentication (2FA) for all our users. This added layer of security is crucial in safeguarding your payroll data against unauthorized access.
While we do plan to implement an authenticator app into Wagepoint, please note that currently you must have SMS enabled on your phone to set up 2FA.
Plan ahead to ensure payroll access while you are out of office or overseas
IMPORTANT! If you are unable to access SMS for your 2FA code, you will not be able to sign into your account and run payroll. If you will be overseas or otherwise unable to receive the 2FA code to your phone, you must plan for how you will continue to run your payroll.
How can I prepare for a smooth payroll while I’m overseas or out of office?
If you are planning to be overseas or out of office, set yourself up for a smooth payroll with one or more of these strategies:
- Run the payrolls before you leave
- Put your pay group on Auto-run (if the pay group is eligible)
- Add a payroll administrator who can edit or run the payroll on your behalf
We strongly recommend that even if you run the payrolls before you leave or utilize auto-run, you still add another payroll administrator to your account. This will ensure that you can make any unanticipated changes to your payroll.
I can’t access 2FA to sign into my Wagepoint account because I’m overseas. What can I do?
- Try turning on roaming services to see if you can receive your 2FA code. Depending on the country you are in, your service provider, and local regulations, you may be able to receive the 2FA code.
- You may be able to use a third-party SMS text service provider to receive the 2FA code. Note that there is often a cost associated with these services and that these providers are also subject to local regulations.
Set up two-factor authentication (2FA)
1. Go to payroll.wagepoint.com. Under Email address, enter the email address you used to sign up for Wagepoint, then click Next.
2. Under Password, enter your password then click Log in.
3. You will be prompted to set up two-factor authentication. This process is mandatory and you will not be able to sign into your account until you set up 2FA.
Under Phone number, enter the phone number you would like associated with your Wagepoint account. This phone number must be able to receive SMS messages.
4. Click Send Code.
5. We will send a 6-digit security code to the phone number you entered. Check your phone for an SMS message from Wagepoint and enter the 6-digit security code.
- The security code is valid for 10 minutes. Click Resend code to send a new code if needed.
- If you would like 2FA to remember this device for 30 days, select the checkbox next to Remember this device for 30 days. For increased security, leave this box unchecked and use 2FA with every sign in.
Log in using two-factor authentication (2FA)
1. Go to payroll.wagepoint.com. Under Email address, enter the email address you used to sign up for Wagepoint, then click Next.
2. Under Password, enter your password. Then click Log in.
3. We will send a 6-digit security code to the number associated with your account. Check your phone for an SMS message from Wagepoint and enter the 6-digit security code.
- The security code is valid for 10 minutes. Click Resend code to send a new code if needed.
- If you would like 2FA to remember this device for 30 days, select the checkbox next to Remember this device for 30 days. For increased security, leave this box unchecked and use 2FA with every sign in.
4. Click Verify to confirm the security code and sign into your account.
Update phone number for two-factor authentication (2FA)
Your phone number must be able to receive SMS in order to enable 2FA.
1. Log into your Wagepoint account.
2. Click on the drop-down arrow next to your name and select Preferences.
4. Under Preferences, select Security.
5. Under Two-factor authentication (2FA), click Update.
6. Enter your password to verify your identity, then click Continue.
8. Under Phone number, enter your new phone number, then click Send code.
9. Enter the code you've received at your new number and click Verify code.
10. Under Two-factor authentication (2FA), review the updated phone number, then click Save.
FAQs/Troubleshooting: 2FA
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Try entering the code again. If the problem persists, then click Resend code to send a new code.
- At this time, SMS verification is the only 2FA method. If the employee is unable to access the Employee Portal because they don't have a phone, the employer must provide them a copy of their pay stub.
- At this time, SMS verification is the only 2FA method. Expanded 2FA options is on our current roadmap.